Refund Policy

Overview

SHOP NOTES: Please read before purchasing.

All damages must be reported within 48 hours of receipt.  Photos are required to initiate a refund.  There are no guarantees on plants.  After initial health check upon receipt, the customer assumes all responsibility for care and growth success of plants.

Plants are guaranteed to be true to name. Bloom color may appear different from actual flower due to differences in monitors and the age of the bloom. Photos show the natural color without any enhancements such as over-saturation.

No two plants will be exactly the same and the photo is representative of what you will receive. Leaf size and shape are variable and may differ from the photos. Plant will be established in the pot and may have grown since the time of actual photos. Plants may require light trimming of the leaves for shipping.

Your plant will be carefully packaged to avoid damage to the foliage. Shipping may take up to 5 business days (or longer during cold temperatures). Once your package leaves our facility, we can not be responsible for carrier negligence, transit delays or mishandling unless Priority Mail is selected. Plants cannot be shipped to Hawaii due to Hawaii Dept. of Plant Industries regulations.

COLD WEATHER SHIPPING:

Please be aware of the temperatures in your area at the time of ordering to avoid freezing. Heat packs and winter box are included from November through March. Orders will not ship when temperatures are forecast below 28 degrees.